Shipping policy

● Please note that you cannot change or cancel your order.

(In case of change, you will have to place an order again.)

 

● Due to the characteristics of the product,

we do not accept returns or exchanges after shipping due to customer's convenience (misordering, dislike, etc.).

Please note that you will be billed after shipping.

 

● Even though we’re making effort to deliver your product to you the way you ordered it,

please unpack it immediately after it was delivered and check the contents.

In case the product was damaged,

please contact the email to the below address.

aoyama-decarbo@bdlab.jp

 

● We will bear the shipping cost of the replacement product and

the return fee from the customer in the event of a return or exchange due to our inadequacy.